Refund policy
Returns and Refunds Policy
Son of Edmond Last updated: 26 July 2026
1. Overview
Our products are handcrafted in small numbers. Some are also personalised to a customer's specification.
This policy covers two categories of item, and the return rights that apply to each are different:
- Standard items. Handcrafted stock pieces that have not been personalised. A 14-day cancellation right applies. See section 3.
- Personalised items. Made or finished to your specification. No cancellation right applies. See section 4.
The category of every item is stated clearly on its product page and at checkout before you pay. If you are unsure which category applies to something you intend to buy, contact us before ordering and we will confirm in writing.
Whichever category applies, your rights in respect of faulty, misdescribed or incorrect goods are unaffected. Those are set out in section 6.
2. Proof of purchase
All claims and returns require proof of purchase, meaning an order number, order confirmation or receipt. We are unable to process a return without it.
Returns are accepted only from the original purchaser. We do not accept returns of items received as gifts, resold, or acquired from a third party.
3. Standard items: your 14-day cancellation right
For handcrafted items that have not been personalised, you may cancel your order within 14 days of receiving the goods, for any reason, including change of mind.
To cancel:
- Notify us in writing within 14 days of the day you receive the goods. A clear statement of your decision to cancel is sufficient, and email is fine.
- Return the goods to us within 14 days of notifying us.
Conditions and costs:
- You are responsible for the cost of return postage. We do not provide prepaid labels or arrange collections for change of mind returns.
- You are responsible for the goods until they reach us. We strongly recommend a tracked and insured service, as we cannot refund an item we do not receive. Proof of postage is not proof of delivery.
- You may examine and handle the goods only as you reasonably would in a shop. Where handling goes beyond this and reduces the value of the goods, we will deduct a corresponding amount from your refund. This includes items returned worn, used, marked, scented, laundered, or missing tags, packaging, fittings or accessories. Where an item can no longer be sold as new, that deduction may be substantial.
- We refund the cost of standard delivery only. Where you chose an enhanced, expedited or premium delivery service, the difference is not refundable.
- We will issue your refund within 14 days of receiving the goods back, or of receiving evidence that you have returned them, whichever is sooner.
4. Personalised items: no cancellation right
Where an item is personalised or made to your specification, it cannot be resold to anyone else. Accordingly, and as permitted under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, personalised items carry no right to cancel and no right to return on the basis of change of mind.
An item is personalised where, at your request, we apply or incorporate any of the following:
- Names, initials, monograms, numbers, dates, messages or custom text
- Logos, emblems, artwork or images supplied or selected by you
- Bespoke measurements, dimensions or fit specifications supplied by you
- Bespoke material, finish, hardware or colour combinations specified by you and not offered as a standard product option
Personalisation is clearly identified at the point of order. Once you have submitted personalisation details and production has begun, the order cannot be cancelled, amended or refunded.
You are responsible for the accuracy of everything you supply, including spellings, names, dates, measurements and artwork. We reproduce exactly what you provide. We will confirm your details back to you before production begins. Once you have confirmed them, or once 24 hours have passed without objection, those details are final.
An item produced correctly to your confirmed details is not faulty, and is not eligible for refund, return or remake, even where the details you supplied were wrong.
As a goodwill measure only, and entirely at our discretion, we will consider amendment or cancellation requests received in writing within 24 hours of order confirmation, provided production has not begun. This is a commercial concession rather than an entitlement, and cannot be relied upon.
5. The nature of handcrafted goods
Our products are made by hand from natural materials. Variation is inherent to how they are made, and is not a defect.
The following are characteristics of handcrafted goods and are not grounds for return or refund:
- Variation in grain, texture, figure, shade or tone between items, or across a single item
- Minor differences in dimensions, stitching, finish or placement, within normal tolerances
- Natural markings, inclusions or irregularities in leather, timber, stone and other natural materials
- Differences between your item and photographs on our website, including colour, as reproduction varies between screens and lighting conditions
- Natural darkening, patination or change in appearance over time with use and exposure to light
If you require an exact match to a previous purchase or to a specific sample, contact us before ordering. We cannot guarantee matching, and we do not accept returns on that basis unless agreed in writing in advance.
6. Faulty, misdescribed or incorrect items
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. Those rights cannot be excluded or limited, and we do not seek to do so. They apply to personalised items exactly as they apply to standard items.
Goods we supply must be of satisfactory quality, fit for purpose and as described. Where they are not, the following applies.
Within 30 days of delivery, you may exercise the short-term right to reject and receive a full refund.
After 30 days, you may request a repair or replacement. Where repair or replacement is unsuccessful, impossible, or cannot be provided within a reasonable time and without significant inconvenience, you may claim a price reduction or reject the goods.
Within the first six months from delivery, a fault is presumed to have been present at delivery unless we demonstrate otherwise. After six months, it is for you to demonstrate that the fault was present at delivery.
Where a claim is upheld, we will refund your original delivery charge and cover the reasonable cost of returning the item to us.
7. Damage in transit
Please inspect your order on arrival.
If an item arrives damaged, notify us in writing within 48 hours of delivery, including photographs of the item and of all outer packaging. Prompt notice allows us to pursue a claim against the carrier; late notice may make that impossible, and may make it harder to establish that damage occurred in transit rather than afterwards.
Please retain all packaging until the matter is resolved, and do not dispose of a damaged item before we have confirmed how to proceed.
8. Exclusions
We do not accept returns, issue refunds or provide remakes in the following circumstances:
- Change of mind on a personalised item
- Incorrect names, spellings, dates, measurements, specifications or artwork supplied by you
- Natural variation in handcrafted goods, as described in section 5
- Fair wear and tear, or deterioration through normal use
- Damage caused by misuse, neglect, accident, or use beyond the item's intended purpose
- Damage caused by failure to follow our care instructions
- Alteration, repair, cleaning, refinishing or modification by you or by a third party
- Items returned without proof of purchase
- Items returned without following the process in section 9
- Sealed items where the seal has been broken, where those items are unsuitable for return on hygiene grounds
- Gift cards and vouchers
9. How to return an item
Please do not send anything back before contacting us. Unauthorised returns may be refused, or returned to you at your cost.
- Email us at hello@sonofedmond.co.uk, quoting your order number and the reason for return.
- Attach photographs where you are reporting a fault or damage.
- Wait for a returns authorisation, which we will issue in writing along with return instructions and the address to use.
- Pack the item securely, ideally in its original packaging, and include the returns authorisation.
- Send it using a tracked service, and retain your proof of postage.
- We will inspect the item on arrival and confirm the outcome within a reasonable period.
Where inspection shows no fault, or where the claim falls within section 8, we will notify you and return the item to you at your cost.
10. Refunds
Approved refunds are issued to the original payment method. We cannot refund to a different card, account or person.
Refunds are typically processed within 5 working days of approval. Your bank or card issuer may take further time to display the funds, which is outside our control.
Where part of an order is refunded, delivery charges are apportioned accordingly.
11. Contact
Son of Edmond Email: hello@sonofedmond.co.uk
For business information, including our trading address, please see our contact page.
We aim to respond to all enquiries within 2 working days.
12. Complaints and disputes
If we cannot resolve a complaint to your satisfaction, you may be able to refer the matter to an alternative dispute resolution provider. Nothing in this policy affects your right to bring a claim in the courts.
This policy is governed by the law of England and Wales.