Terms & Conditions
Terms and Conditions
Son of Edmond Last updated: 26 July 2026
1. About these terms
These terms and conditions apply to all orders placed through sonofedmond.co.uk and to your use of this website. Please read them carefully before ordering.
By placing an order you confirm that you accept these terms. If you do not accept them, please do not place an order.
Son of Edmond is a trading name of a sole trader established in the United Kingdom. Our business address is available on our contact page. You can reach us at hello@sonofedmond.co.uk.
We may update these terms from time to time. The version that applies to your order is the version published on this website at the time you placed it.
Nothing in these terms affects your statutory rights as a consumer.
2. Eligibility
You must be at least 18 years old and able to enter into a legally binding contract to place an order.
Our products are sold for personal use. If you intend to purchase for resale, contact us first, as different terms will apply and consumer protections such as the cancellation right will not.
3. How a contract is formed
Placing an order constitutes an offer to buy, not a completed contract.
After you order, you will receive an acknowledgement email confirming that we have received it. This acknowledgement is not acceptance of your order.
A contract between us comes into existence only when we send you a dispatch confirmation, or, in the case of personalised items, when we confirm in writing that production has begun.
We may decline an order for any reason, including where an item is unavailable, where we are unable to verify payment or delivery details, where a pricing or description error has occurred, or where we are unable to fulfil the personalisation requested. Where we decline an order after payment has been taken, we will refund you in full.
4. Our products
Our products are handcrafted in small numbers from natural materials. Variation between items is inherent to how they are made and is not a defect.
Photographs and descriptions on this website are intended to give a fair impression of an item. Colour reproduction varies between screens, and small differences in grain, shade, texture, dimension and finish should be expected. Section 5 of our Returns and Refunds Policy sets out what is considered normal variation.
Product dimensions and weights given on this website are approximate.
We may change product specifications, materials or components where necessary to reflect changes in the availability of materials or to improve the product, provided such changes do not materially affect the item you have ordered.
5. Personalised items
Where you order a personalised item, the following applies in addition to our Returns and Refunds Policy.
You are responsible for the accuracy of all details you supply, including spellings, names, dates, numbers, measurements and artwork. We reproduce exactly what you provide. We will confirm your details back to you before production begins, and once confirmed, or once 24 hours have passed without objection, those details are final.
By submitting artwork, images, logos or text you confirm that you own the rights to that material, or have permission to use it, and that its use by us will not infringe the rights of any third party. You agree to indemnify us against any claim arising from material you supply.
We reserve the right to decline any personalisation request at our discretion, including requests we consider offensive, unlawful, defamatory, or likely to infringe the rights of others. Where we decline after payment has been taken, we will refund you in full.
Personalised items carry no right of cancellation. Please see section 4 of our Returns and Refunds Policy.
6. Prices and payment
All prices are shown in pounds sterling and are correct at the time of display. We are not currently registered for VAT, so no VAT is charged on our products.
Prices exclude delivery charges unless stated otherwise. Delivery charges are shown separately before you complete your order.
We may change prices at any time, but changes will not affect orders for which we have already sent a dispatch confirmation.
Payment is taken in full at the time of ordering. We accept the payment methods displayed at checkout. Your order will not be processed until payment has cleared.
If a product is listed at an incorrect price due to a typographical or system error, we are under no obligation to supply it at that price. Where the error is obvious and could reasonably have been recognised as a mispricing, we may cancel the order and refund you in full, even if a dispatch confirmation has been sent.
Promotional codes are subject to any conditions stated when they are issued, cannot be exchanged for cash, and may be withdrawn at any time.
7. Delivery
We deliver to the destinations listed at checkout.
Estimated dispatch and delivery times are given in good faith but are estimates only. Handcrafted and personalised items may take longer to prepare, and current lead times are shown on the relevant product page.
Unless we agree otherwise, we will deliver your order within 30 days of the contract being formed. Where we cannot, we will contact you, and you may either agree a revised date or cancel the order for a full refund.
You are responsible for providing a complete and accurate delivery address. We are not liable for orders that fail to arrive because of an incorrect address supplied by you. Where a parcel is returned to us as undeliverable for that reason, we may charge the cost of redelivery.
Risk in the goods passes to you on delivery. Ownership passes when we have received payment in full.
Where a delivery is attempted and you are unavailable, the carrier's own procedures for redelivery or collection will apply.
8. Deliveries outside the United Kingdom
Where we ship outside the United Kingdom, you are the importer of record. You are responsible for any customs duties, import taxes, handling fees or other charges levied by the destination country. These are not included in our prices and are not within our control.
We cannot advise on the amount of such charges. Please check with your local customs authority before ordering.
Where a parcel is refused or abandoned and returned to us because such charges were not paid, we may deduct our return shipping costs and any charges incurred from your refund.
9. Cancellation, returns and refunds
Your rights to cancel, return and obtain a refund are set out in full in our Returns and Refunds Policy, which forms part of these terms.
In summary, standard handcrafted items carry a 14-day cancellation right, personalised items do not, and your statutory rights in respect of faulty, misdescribed or incorrect goods apply to both and cannot be excluded.
10. Care of your item
Handcrafted goods made from natural materials require appropriate care. Care instructions are supplied with your order and are available on request.
Damage arising from failure to follow those instructions, from misuse or neglect, or from alteration or repair carried out by you or a third party, is not covered. Please see section 8 of our Returns and Refunds Policy.
11. Our liability to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, and for any breach of your statutory rights under the Consumer Rights Act 2015.
Subject to the paragraph above, and except in respect of your statutory rights, our total liability to you in connection with any order will not exceed the total amount you paid for that order.
We supply our products for domestic and private use. We are not liable for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.
12. Events outside our control
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including but not limited to extreme weather, fire, flood, industrial action, failure of public or private telecommunications networks, carrier delays, supply chain disruption, or the acts of government.
Where such an event occurs, we will contact you as soon as possible and the time for performance will be extended accordingly. Where the delay is substantial, you may contact us to cancel the order and receive a full refund for goods not yet dispatched.
13. Intellectual property
All content on this website, including designs, product images, photographs, text, graphics and logos, is owned by or licensed to us and is protected by copyright and other intellectual property rights.
You may view and print pages from this website for your own personal use. You may not reproduce, distribute, publish, or use our content or designs commercially, or produce derivative works, without our written permission.
The purchase of a product does not transfer any intellectual property rights in its design.
14. Use of this website
You agree not to use this website in any way that is unlawful, fraudulent, or harmful, and not to attempt to gain unauthorised access to it, introduce malicious code, or interfere with its operation.
We take reasonable care to ensure that information on this website is accurate, but we do not warrant that it is complete, current or error free. We do not guarantee that the website will be available uninterrupted.
Where this website contains links to third party sites, those links are provided for convenience only and we accept no responsibility for their content.
15. Your personal information
We process your personal information in accordance with our Privacy Policy, which explains what we collect, how we use it, and your rights under UK data protection law.
16. Complaints
We would rather resolve a problem than have you take it elsewhere. Please contact us at hello@sonofedmond.co.uk and we will respond within 2 working days.
If we cannot resolve a complaint to your satisfaction, you may be able to refer the matter to an alternative dispute resolution provider. Nothing in these terms affects your right to bring a claim in the courts.
17. General
Assignment. We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and will ensure your rights are not affected. You may only transfer your rights or obligations with our written consent.
Severability. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions continue in force.
Waiver. If we delay in enforcing any part of these terms, that does not prevent us from enforcing it later.
Third parties. These terms are between you and us. No other person has any right to enforce them.
Entire agreement. These terms, together with our Returns and Refunds Policy and Privacy Policy, constitute the entire agreement between us in relation to your order.
18. Governing law
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you live.
19. Contact
Son of Edmond Email: hello@sonofedmond.co.uk
Our business address is available on our contact page.
We aim to respond to all enquiries within 2 working days.